Three stories about how Cigna Healthcare customer service representatives have helped resolve denied claims, connect people to care, and make life a bit less stressful for our members.

Autumn Stewart has always been aware of her family history with diabetes. She saw her doctor on a regular basis and kept track of her blood sugar numbers. Nevertheless, she found herself in the emergency room experiencing diabetic ketoacidosis, a serious complication of diabetes that can be life-threatening.

Customer experience, condition-specific care, measurement-based behavioral health care, and generative AI are key trends to watch.

By focusing on prevention and early detection, implementing wellness programs for the entire family, and offering comprehensive benefit plans that cover specialized care, employers can significantly improve workforce health and productivity, which helps mitigate the cost burden of chronic conditions.

Cancer has a profound impact on individuals, employers, and the health care system. Addressing these challenges requires a multi-faceted approach, including continued research, policy changes, and support systems for those affected.

Tune in to learn about ways to build an organizational culture that supports and empowers employees struggling with mental health conditions and for tips on ways employers can strengthen their approach to family behavioral health.

Behavioral health issues are a critical challenge for the United States, affecting millions of people and imposing significant costs on employers and the economy.

Many of the unsung heroes at Cigna Healthcare work behind the scenes, going above and beyond to ensure that access to care is seamless for our members.

Every day, the city of Scottsdale, Arizona, which provides municipal services to more than 225,000 residents, is true to its motto of “simply better service for a world-class community.”

Virtual care can complement traditional in-person care by providing more convenience and choices in how to manage individual health and wellness.