Three stories about how Cigna Healthcare customer service representatives have helped resolve denied claims, connect people to care, and make life a bit less stressful for our members.

Autumn Stewart has always been aware of her family history with diabetes. She saw her doctor on a regular basis and kept track of her blood sugar numbers. Nevertheless, she found herself in the emergency room experiencing diabetic ketoacidosis, a serious complication of diabetes that can be life-threatening.

Customer experience, condition-specific care, measurement-based behavioral health care, and generative AI are key trends to watch.

By focusing on prevention and early detection, implementing wellness programs for the entire family, and offering comprehensive benefit plans that cover specialized care, employers can significantly improve workforce health and productivity, which helps mitigate the cost burden of chronic conditions.

Diabetes is a chronic illness that can cause a host of health problems, including foot injuries and infections. Thankfully, prevention can help individuals living with diabetes stay a step ahead.

About 1 in 8 American women will develop breast cancer during her lifetime, second in prevalence only to all types of skin cancer and accounting for about 1 in 3 cancer diagnoses in the United States. Breast cancer is the most common cancer in the U.S. workforce and, as such, the top driver of employers' total oncology care costs.

In today's competitive business environment, workforce vitality plays a pivotal role in an organization's success.

Cigna Healthcare and the NFL, who share a longstanding partnership, are both committed to improving the health and vitality of those we serve.

Take a look at some of the key expectations and behaviors of dental patients, which can help guide employers on benefit considerations that will support a more satisfying care experience for their employees.

The health care industry is undergoing a digital transformation, as technology and data power more convenient, accessible, and personalized health care experiences.