The COVID-19 pandemic has brought to light the inextricable link between employee health and well-being, and business and economic success, as evidenced in a recent study by Economist Impact, commissioned by Cigna.

Prior authorization – also called preauthorization, preapproval, and precertification – is a tool that helps health plans protect patient health and safety and improve affordability by reducing unnecessary costs.

Even before the COVID-19 pandemic, three in five adults reported feelings of loneliness. These feelings, as well as stress, anxiety and depression, have intensified as the pandemic lingers.

Cleaning teeth and preventing cavities are important, but regular dental care for children is about much more than that. A variety of issues, such as how teeth are aligned, can cause lasting problems unless they are caught and addressed early on, said Dr. Cary Sun, Cigna’s chief dental officer.

To better understand the virtual care landscape we sat down with Dr. William Lopez, national medical director for virtual care at Evernorth, Cigna Corporation’s health services business. Read on to get some insights around how virtual care will augment and complement the health care experience.