Jun 1, 2020
Cigna Dental is Helping Employers through COVID-19 Challenges

The COVID-19 pandemic has significantly disrupted dental care, forcing dentists across the United States to limit services to emergencies. Committed to providing assistance and relief to clients and customers during this unprecedented COVID-19 crisis, Cigna is providing a one-month premium credit to fully insured group dental clients1 who had active dental premiums in May.

“Recognizing that the COVID-19 crisis has impacted our customers’ ability to access routine and non-emergency dental care services, we are partnering with our clients to help ease financial burdens,” said Frederick E. Scardellette, Vice President, Cigna Dental & Vision. “This program is designed to provide financial relief and assistance in an impactful way during this challenging time.”

Cigna group dental clients will receive a one-month premium credit applied in July for clients who were active in May 2020. The employer can pass through the premium credit to employees if they are responsible for their dental premiums. No action is required by clients to receive this credit.

In addition to the one-month premium credit for eligible clients and customers, Cigna Dental has implemented dental care solutions to assist employers and their employees during the COVID-19 pandemic, including no-cost virtual dental care for employees through July 31, 2020.

Dental virtual care is available through Cigna's growing network of dental providers who offer teledentistry as well as through a partnership with The TeleDentists a national virtual care dental provider with more than 300 dentists. Through a video consultation, licensed dentists can triage urgent situations such as pain, infection, and swelling and guide the customer on next steps. If necessary, the dentist will prescribe medications, such as antibiotics and non-narcotic pain relievers.

The virtual care solution is part of Cigna Dental Health Connect, a suite of clinical programs designed to help employers provide meaningful dental care services tailored for their workforce.

For additional information and resources about Cigna's response to COVID-19, visit our Coronavirus (COVID-19) Resource Center.

1The Cigna Dental Client Relief Program premium credit is pending approval or may be unavailable in MA. Subject to regulatory review, clients in Washington State will receive a 50% rate reduction on both July and August billed insured-product premium.