Watch the heartfelt video that captures the moment when a Cigna Healthcare case manager meets her transplant patient for the first time.
Peggy Lindsay, who was facing heart failure, embarked on a transplant journey with the help of Melissa Wilson Price, a Cigna Healthcare transplant case manager. Melissa provided Peggy with emotional and logistical support from their first call, ensuring her treatment was covered and alleviating her fears.
They formed a deep bond, discussing personal stories and life beyond medical updates. Their heartfelt meeting after the transplant highlighted the profound impact of their connection, showcasing the essential human element in health care. Watch the video below.
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