Cigna Healthcare and Baptist Health Jacksonville

What You Need to Know

July 20, 2026

Baptist Health Jacksonville left Cigna Healthcare’s network as of June 24, 2026, after declining an extension that would have maintained in-network coverage while an agreement was finalized. We agreed to their proposed financial terms, and we thought that we had reached a deal. We remain committed to engaging in meaningful dialogue with Baptist Health Jacksonville, and we have reached out to them in an attempt to resume negotiations.

We recognize that moments like this can be especially concerning for those actively receiving care. We will work closely with impacted customers to understand their specific needs and help coordinate appropriate care and support. If you have questions, need help finding in-network care, or want to learn whether Continuity of Care may apply to your situation, contact us 24/7/365

What you can do: We encourage you to contact Baptist Health Jacksonville directly to share how important it is that they return to Cigna Healthcare’s network.

Who is affected?

All Cigna Healthcare customers with PPO, OAP, GPPO, HMO, Local Plus, and SureFit plans are affected. Any services delivered by these providers would be covered at an out-of-network benefit level (if your plan has out-of-network benefits). Seeking care from out-of-network facilities and providers will lead to higher costs, which is why we encourage you to seek care from in-network providers.

What facilities and physician practices are out-of-network?

• Baptist Medical Center
• Wolfson Children’s Hospital
• Baptist Medical Center South
• Baptist Medical Center Nassau
• Baptist Medical Center at the Beaches
• Baptist Clay
• Baptist Cardiology, Inc. d/b/a Baptist Heart Specialists
• Baptist ENT Specialists, Inc.
• Baptist MD Anderson Cancer Physicians, Inc.
• Baptist Specialty Physicians, Inc. d/b/a Wolfson Children's Specialty Services
• Baptist Neurology, Inc.
• Baptist Obstetrics and Gynecology, Inc.
• Baptist Primary Care, Inc.
• Baptist Pulmonary Specialists, Inc.
• Baptist Urology, Inc.
• Lyerly Baptist, Inc.

Where can I access alternative in-network care?

Facilities	Nearby in-network facilities	City, State	Distance from affiliated facility
Baptist Medical Center	Ascension St Vincent's Riverside	Jacksonville, FL	3 miles
	UF Health Jacksonville	Jacksonville, FL	3 miles
	HCA Florida Memorial Hospital	Jacksonville, FL	4 miles
Wolfson Children's Hospital*	Ascension St Vincent's Riverside	Jacksonville, FL	3 miles
	UF Health Jacksonville	Jacksonville, FL	3 miles
	HCA Florida Memorial Hospital	Jacksonville, FL	4 miles
	UF Health Shands Hospital	Gainesville, FL	71 miles
Baptist Medical Center South	Ascension St Vincent's Southside	Jacksonville, FL	10 miles
	Mayo Clinic	Jacksonville, FL	16 miles
	HCA Florida Orange Park Hospital	Orange Park, FL	16 miles
Baptist Medical Center Clay	HCA Florida Orange Park Hospital	Orange Park, FL	9 miles
	Ascension St Vincent's Clay	Middleburg, FL	18 miles
	Mayo Clinic	Jacksonville, FL	31 miles
Baptist Medical Center of the Beaches	Mayo Clinic	Jacksonville, FL	5 miles
	Ascension St Vincent's Southside	Jacksonville, FL	13 miles
	HCA Florida Memorial Hospital	Jacksonville, FL	22 miles
Baptist Medical Center Nassau	UF Health North	Jacksonville, FL	26 miles
	Southeast Georgia Health System	St Mary's, GA	27 miles
	Ascension St Vincent's Riverside	Jacksonville, FL	37 miles

* If Baptist Jacksonville leaves the network, we understand that some families may need to travel for highly specialized pediatric care. We will work closely with impacted customers through our Continuity of Care process to review each case and help support their care needs.

What if I was admitted before June 24, 2026, but my stay continues past this date?

As long as we have approved your stay, the services you receive will be covered at the in-network benefit level, even if you stay after Baptist Health Jacksonville has left the network.

What if my specialist provider admits patients only to Baptist Health Jacksonville?

Some specialist physicians who only admit to Baptist Health Jacksonville will need to obtain admitting privileges at another in-network hospital, or they will be removed from the Cigna Healthcare network. If your physician leaves the network, you will receive a separate letter, and you’ll need to choose a new specialist who is in the Cigna Healthcare network to continue receiving in-network benefits for services.

What about emergency care?

Your emergency care services will be covered at the in-network level under your plan’s emergency room coverage. If you’re admitted to the hospital from the emergency room, your stay will be covered at the in-network level until you’re stable and ready to be transferred to an in-network hospital.

What is the Continuity of Care program, and how do I determine if I qualify?

The Continuity of Care program allows you to continue to get in-network coverage for certain medical and behavioral treatment at the hospital for a specific period of time — even after the hospital and/or providers leave your plan’s Cigna Healthcare network. To find out more about Continuity of Care and submitting a Continuity of Care form:

• Contact us toll-free at the number on your Cigna Healthcare ID card or 1.800.244.6224.
  • Let our Customer Service Advocate know that you’re in the middle of treatment and want to see if you qualify for Continuity of Care. We’ll work with you to see if you’re eligible and help you complete the forms.
• Visit Cigna.com
• Scroll to the bottom of the page and click on Find a Form.
• Select Medical Forms and then choose Transition of Care/Continuity of Care Form.
• Print and fill out the Transition of Care/Continuity of Care Request Form
• Mail it to the address noted on the form.

Once you submit the request form, Cigna Healthcare will send you a letter with our decision. If you have any questions, we’re happy to help. Please contact us at the number on your Cigna Healthcare ID card. Customer Service Advocates are available 24/7

How long will Continuity of Care services be covered at the in-network rate?

If your care was authorized before June 24, 2026, you may be able to receive in-network coverage for care from the hospital and/or your provider for up to ninety (90) days. If you’re pregnant and undergoing a course of treatment for pregnancy through the postpartum period before June 24, 2026, you may be able to continue to receive care from the hospital and/or your provider at the in-network rate for the remainder of your pregnancy, as well as during your post-partum care.

If your health care professional is also no longer in your plan’s Cigna Healthcare network as a result of this termination, he or she can submit a request to Cigna Healthcare to continue coverage of your care at the in-network rate.