The tradition of New Year's resolutions dates back to the 17th century. Most common in the Western World, resolutions are essentially aspirations to accomplish goals and improve one's self at the start of the New Year – something all business leaders are thinking about as the year comes to an end.
We reached out to leaders across Cigna Corporation and asked them to share their professional New Year’s resolution: What they aim to accomplish in 2022. Their answers (in alphabetical order by last name) are below, and point to a number of trends in business and leadership.
Aparna Abburi, president of Medicare and CareAllies at Cigna
There are huge shifts in terms of how the senior population lives today vs. how they lived just 10 years ago, and we expect that their health care preferences will continue to evolve in the future. In 2022, my priority focus is to better understand our customers’ needs so they can derive even more value from the products and services we offer. Bringing more affordable options to more customers in new geographies is one part of the equation. Providing customers with a world-class experience, being a trusted partner in their health care journey, and supporting them with resources when they are most needed will help our customers stay healthy. And, living out one’s golden years with vitality is what I think we all wish for our older Americans.
Lou Aversano, senior vice president and global chief brand officer at Cigna
Matt Bennett, senior vice president of Care Delivery at Evernorth, Cigna’s health services business
Eva Borden, president of behavioral health at Evernorth, Cigna's health services business
Pat Brown, vice president of provider solutions and operations at Cigna
Heather Dlugolenski, vice president of U.S. solutions at Cigna
For 2022, we are working towards designing a few solutions that have the potential to completely change the experiences of our customers, clients and stakeholders for the better. That’s why my New Year’s resolution is to relentlessly prioritize to move the most important solutions forward to make a meaningful impact on those we serve. I’m excited to be able to demonstrate our company’s future plans.
Noelle Eder, executive vice president and global chief information officer at Cigna
2022 holds incredible opportunities for us to continue to drive forward in pursuit of our mission and in the spirit of transforming the health care experience for those we serve. Our team is laser focused on helping customers, patients, and providers connect with us where they are. We are pushing toward innovative care solutions that provide whole person health care and further equip us to improve the health, well-being, and peace of mind of those we serve. My personal resolution is to empower and support our talented team as they work to bring these innovative new capabilities to life.
Brian Evanko, chief financial officer at Cigna
I commit to helping more people better understand what we do at Cigna and how we grow – essentially, the Cigna story. Whether you’re a customer, a colleague, an investor, an employer, a doctor, or anyone else who works with us, I want to provide a straightforward view of our growth strategy and our performance. We’ll accomplish this through clear communications, continuing to report information with transparency, and delivering on the commitments we’ve made, which builds trust. Importantly, we’ll also make sure we’re listening, because your feedback is incredibly helpful in guiding how we work together and communicate with each other.
Kristen Gorodetzer, senior vice president of human resources at Cigna
I’d like to leverage our robust data and analytics to better understand our employees’ needs, so that we can continue to launch new employee-centric programs and benefits that address the issues they care about the most. And, because we have the opportunity to leverage our learnings with our employees with current and prospective clients, I’d like to deepen the connection between our internal benefits and well-being teams and our sales teams that are interacting with our clients on a day-to-day basis. When we can show tangible examples and use cases to our clients, we continue to provide value in a way others can’t.
Bridget Harper, managing director of Medicare and CareAllies marketing at Cigna
Our customers have gone through a lot the last two years. My 2022 resolution is to create new connections, which hopefully turn into conversations. As we broaden our footprint and add new product offerings and services, we will continue to expand the types of customers that we have the privilege to serve. I believe the global supply chain issues in securing paper, printing, fulfillment, and transportation will create a sea change for how we communicate to both prospective and current customers. And lastly, our customers – especially those newer to Medicare – have different expectations and communications preferences. The confluence of all of these forces will create challenges but also tremendous opportunities to think differently about how we connect. My hope is that these forces help catapult real change, and my resolution is to focus my energy on creating platforms that activate conversations.
Joan Harvey, president of Care Solutions at Evernorth, Cigna’s health services business
I resolve to inspire and empower people to take control of their health and well-being to live their best life—and will be encouraging and motivating our teams to do the same in the coming year. Taking a whole person approach, we will continue to guide our customers to the right care, in the right place, at the right time, with the help of predictive analytics, digital tools, and our frontline clinical team throughout 2022.
Lisa Lough, president of individual & family plans and Medicaid at Cigna
There is a societal need for access to affordable health care and in 2022, my resolution for Cigna’s Individual and Family Plans (IFP) business is to help more people access the care they need. We’ll do that by growing our business to achieve our double-double goal: doubling our geographic footprint and medical membership by 2025. We will also continue to invest in innovative solutions that mitigate health inequities and make care accessible to those we serve.
Everett Neville, executive vice president of strategy, corporate development, and solutions at Cigna
I believe that collaboration is the key to business success, and that’s why in 2022 I will continue to make it a priority to work closely with my counterparts across the organization – and encourage my team to do the same – to align on priorities and strategies that can impact our organization’s bottom line. Tunnel vision and organizational siloes won’t get us very far at a company with more than 70,000 employees worldwide. Cohesive alignment across our multitude of departments is going to be mission critical for us to truly improve the health, well-being, and peace of mind of those we serve.
Eric Palmer, president and chief operating officer, Evernorth, Cigna's health services business
Heading into 2022, we’re leaning into innovation and leading the way on building more value-based pharmacy solutions, connecting behavioral and medical care to treat the whole person, and delivering a superior experience to everyone we serve.
Gina Papush, global chief data and analytics officer at Evernorth, Cigna’s health services business
As we head into 2022, our team is focused on delivering affordability and growth through strong business alignment, actionable intelligence that drives higher precision, and enhanced data capabilities. We are excited about data and analytics contributions to our technology ecosystem as we work in close partnership with digital, architecture, and engineering teams. Together we will meet the needs of our customers, clients, and provider partners by driving the next step up in transformative value delivery. My personal commitment is to support our amazing and talented people and empower them to be successful on this journey.
Cindy Ryan, executive vice president and chief human resources officer at Cigna
I want to re-recruit the exceptional talent we have every single day. Employees’ expectations have shifted dramatically and our leaders need to be prepared to lead differently, which is something we need to help them with. We need to work double-time to ensure our employees have the benefits, support and development opportunities necessary to see themselves at Cigna and grow their careers here.
Brian Seiz, president of pharmacy at Evernorth, Cigna's health services business
My resolution for 2022 is to continue to find ways to make the patient experience as simple and convenient as possible. Living with a disease may be part of a patient’s life, but it’s not their whole life. Whether they live with a rare disease or a “common” condition such as diabetes or high cholesterol, our goal is to provide best-in-class clinical expertise to help manage their condition as well as digital tools to make their pharmacy care as convenient as possible.
Susan Stith, vice president of diversity equity, inclusion, civic affairs, and the Cigna Foundation, at Cigna
My resolution is to continue to work to ensure our colleagues feel as though they can be their true, authentic selves each and every day. This means being able to leverage their unique differences – in lived experience, background, perspective, and more – to create a more inclusive environment internally, as well as externally, with the customers and clients with which we work, and in the communities where we live, work, and play. During 2021, we launched our diversity, equity and inclusion (DEI) council and published our Diversity Scorecard Report – an important tool to help measure our progress and hold ourselves accountable in this critical area. We have a lot to be proud of in this area, but there is always more to do.
Mike Triplett, president of the U.S. commercial business at Cigna
Delivering greater affordability continues to be our top priority at Cigna. Health care costs are unsustainable in the communities we serve, and society is demanding more affordable care than ever. While we’ve achieved industry-leading medical cost trend for years, we know there’s much more work to do. We’re taking on this challenge with added intensity, leveraging our differentiated strategy, assets, and partnerships to win – with a focus on every aspect of how care is delivered and consumed. That includes optimizing our provider network, with a focus on expanding traditional and alternative sites of care options, such as virtual and in-home care, and connecting our customers with high-performing primary and specialty providers to deliver the best care, at the best place, at the right time. When we get this right, everybody wins.
Your New Growth Plan for 2022: Fostering a Happy, Healthy Workforce
When your employees thrive, so does your business. Browse our thought leadership and insights around fostering a healthy workforce, and learn about how Cigna can help.