“We’re There When You Need Us”
BLOOMFIELD, Conn., February 25, 2009 - Although many businesses are cutting back on service during this harsh economy, beginning this weekend Cigna (NYSE:CI) will become the first national health service company to take customer service inquiries on Saturdays and holidays for all its medical, dental and pharmacy health employee benefits plans.
Effective February 28, Cigna will add Saturday service call hours of 7:00 a.m.– 6:00 p.m. Eastern Time (ET) and holiday call hours of 7:00 a.m.– 9:00 p.m. ET. Weekday service call hours are 7:00 a.m.– 9:00 p.m. ET.
“Sometimes your health plan questions just can’t wait until Monday; and to be a leading health service company, we need to be there when you need us,” said Cigna Senior Vice President of Service Operations, Brett Browchuk. “Cigna is the first national carrier to open its service centers for all its health care customers on Saturdays and holidays, and we hope our action may set the trend for increased responsiveness throughout the employee benefits business.”
Cigna's nationally recognized call centers are located in Bourbonnais, Ill.; Bloomfield, Conn.; Chattanooga, Tenn.; Denison, Texas; Phoenix, Ariz.; Scranton, Pa.; and Visalia, Calif. These call centers receive an average of 100,000 service calls and emails a day during the work week for a total of 20 million contacts a year.
According to Browchuk, Cigna's centers will be staffed on Saturdays and holidays to ensure customers needs are met in a timely manner: “We don’t expect call volumes to increase just because we’re open for business Saturdays and holidays; instead, we expect a week’s calls to be spread out over six days rather than five. As a result, we will be able to provide this extraordinary level of service at no additional cost to our customers.”
Cigna Call Centers are one of several touch points available at no additional cost to individual customers. In addition, Cigna offers personalized web sites via www.myCigna.com that provide personalize health, dental and pharmacy plan information and decision support capabilities; nurses may be contacted anytime 24/7 via Cigna HealthCare 24-Hour Health Information LineSM; personal health coaches are available to eligible individuals through the Cigna Health Advisor® program; medications may be ordered via telephone and Internet using Cigna Tel-Drug Home Delivery Pharmacy; and individuals may also submit questions online or by telephone to Cigna's Ask a Pharmacist program.
Cigna’s health care operations are based in Bloomfield, Conn., and support the organization’s mission to improve the health, well-being and security of the people we serve. A leading provider of employee benefit services and programs, Cigna HealthCare offers a broad array of medical, dental, behavioral health, and pharmacy benefits plans and coverage. We also build and provide health and wellness coaching programs and information tools designed to improve health and help people in their health care decision-making. “Cigna,” "Cigna HealthCare" and the "Tree of Life" logo are registered service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation (NYSE:CI) and its operating subsidiaries, including Connecticut General Life Insurance Company. All products and services are provided exclusively by such operating subsidiaries, and not by Cigna Corporation. For more information, visit www.cigna.com.