BLOOMFIELD, Conn., October 29, 2012 - Global health service company Cigna (NYSE:CI) is taking a number of temporary steps to assist people in several states impacted by Hurricane Sandy, including: Connecticut, Delaware, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia and Washington, D.C.
Effective immediately in all of these areas, for services incurred from Monday, October 29 through Sunday, November 4, 2012, Cigna is:
- Allowing its customers to refill prescriptions even if it would normally be too soon for a refill
- Waiving all pre-certification, referral and hospital admission requirements
- Paying claims for out-of-network services at in-network rates
- Expanding its 24x7 telephone help line to provide personal assistance and support for all residents affected by the hurricane. Phone lines are staffed with qualified clinicians who are available to speak with people about how to cope with loss, anxiety, stress or other issues resulting from the hurricane. The help line can be reached at 866-912-1687. Cigna also has an online resource center with additional information about disaster resources at http://apps.cignabehavioral.com/web/basicsite/consumer/consumer.jsp
“Cigna is committed to helping people get quality health care and stay on their medications through this disaster,” said Susan Gaca, Cigna's chief nursing officer and director of emergency response. “We’ll do all we can to lessen the disruption of the storm on people’s lives.”
Customers with questions or concerns are encouraged to call the customer service phone number on their Cigna ID card or Cigna's nationwide customer service telephone number at 1-800-Cigna24 (1-800-244-6224). Customer service representatives are available 24 hours a day, seven days a week for assistance.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has approximately 71 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit www.cigna.com.