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Making Benefits Easier

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Cigna Customer Experience is simply all about you. We listen to our customers, identify opportunities to improve the way we work together and design programs, products and services that help them reach their health-related goals - whatever they may be. And if you let us, we can help you run your first 5K, get a full-night sleep, keep your children healthy and much more.   

Our Goal:
Every interaction must be helpful
Every interaction must be easy 

 
Your Real World Guide to Health Insurance
Cigna's complete guide to understanding insurance speak. What's adjudication? What does HRA stand for? Am I a member of something? We have the answers.
Cigna Mobile Now Available
This mobile version of mycigna.com lets you find in-network physicians, hospitals, urgent care centers, dentists, and pharmacies on the go from your mobile device.

Making Employee Communications Simple
Tips for employers or benefits professionals to create communications that will help employees understand and get full value from their health plan. (pdf)
Tips: Saving on Your Health Plan
Info on how you can you get the coverage that works for you while balancing what you have to pay out of your own pocket.

Real Examples from our Customer Experience Team
Cigna has simplified its communications and is working to improve its customer service on all fronts to provide helpful information that’s understandable and easy to obtain. We do this repeatedly and reliably.
 

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