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Awards and Honors: Service, Product Innovation and Technology
Cigna has been named the first health plan to earn the DALBAR Recognition for Excellence award. A leading independent evaluator of business practices, DALBAR issued the excellence award to recognize Cigna's My Personal Champion® program that offers specialized support for customers with serious illnesses.
Julie Vayer, chief operating officer for Cigna's Total Health & Network organization, was honored with a Bronze Stevie® Award for Women in Business, which recognized Vayer as a Female Executive of the Year in the category for business service companies with more than 2,500 employees.
InformationWeek has named Cigna's new online health care cost and quality capabilities a top ten technology innovation of 2012. The announcement was made as part of the 24th annual InformationWeek 500 rankings which are based on a examination of the technology strategies and initiatives of companies across the 21 industries worldwide. The global technology award recognizes myCigna.com for its newly redesigned “Find Doctors and Services” search engine that enables Cigna customers to assess medical costs for 200 common medical procedures. September 12, 2012 (news release)
Cigna received a 2012 (silver) Connecticut Quality Improvement Award (CQIA) Innovation Prize during the 25th Anniversary Conference.
June 15, 2012 (news release)
Cigna Customer Experience Officer Ingrid Lindberg has been named as a 2011 1to1 Customer Champion. Now in its eighth year, the 1to1® Media / Peppers & Rogers Group’s Customer Champions program recognizes 15 executives who believe in treating customers in a way that builds loyalty and engagement while driving bottom-line results for their organizations.
October 20, 2011 (news release)
Cigna Voluntary has been recognized by Eastbridge Consulting Group, Inc. as this year’s large company voluntary sales growth leader. This annual award recognizes the fastest growing companies based on voluntary market sales.
July 5, 2011 (news release)
Cigna's conversion of its Explanation of Benefits from an arcane and opaque insurance-ese document into a simple, clear, consumer-friendly receipt has earned the Center for Plain Language ClearMark award.
May 10, 2011 (news release)
Cigna has earned DALBAR’s top ranking among national health plans for clarity, content and design of the industry’s key customer communication, the Explanation of Benefits. Cigna's Explanation of Benefits is one of only four to earn an “Excellent” designation in an evaluation by DALBAR, Inc. as well as the DALBAR’s coveted Seal of Approval.
April 19, 2011 (news release)
Cigna Government Services was presented with two prestigious Stevie® Awards for excellence in customer service at the fifth annual Stevie Awards for Sales & Customer Service. The first award was for the Customer Service Team of the Year – Recovery Situation and recognized CGS’ efforts in keeping its contact center operational despite significant flooding in Nashville in May 2010. The second award was for Customer Service Training Team of the Year and recognized an accelerated and ambitious training program that saw nearly 400 customer service associates trained in just over five weeks to handle an unexpected increase in business of nearly 600%.
February 23, 2011 (news release)
Cigna’s outcomes-based approach to pharmacy contracting was recognized with an award for innovation in the drug benefit industry by the Pharmacy Benefit Management Institute (PBMI). The award was presented today at PBMI’s 16th Annual Drug Benefit Conference in Phoenix. Cigna was selected as one of this year’s award recipients based on the program’s overall originality, strength of reported results and potential to improve medical outcomes.
February 17, 2011 (news release)
Cigna Government Services of Nashville has earned an Excellence Award in the annual Excellence in Tennessee recognition program. The program is administered by the Tennessee Center for Performance Excellence (TNCPE). The Excellence Award is TNCPE’s highest honor.
December 16, 2010
In Forrester Research's "Rating of Customer Service Experience, 2010" study Cigna's rating of 62 percent is higher than our national competitors and peers - rates respectively: Medicare (61 percent), Medicaid (53 percent), Anthem (50 percent), Aetna (44 percent), and United (43 percent). Only one regional health plan, Kaiser, rated higher at 75 percent. Forrester surveyed more than 4,600 U.S. consumers across 14 industries.
Cigna's Employee Assistance Program was chosen by Business Insurance readers as the Best Overall EAP in the country for the sixth consecutive year in 2010 in the publication's annual "readers' choice" award Cigna has maintained this recognition for its long-term commitment to integrated care, quality, service and innovation by readers of the magazine.
November 4, 2010 (news release)
Cigna won three national awards for its efforts to improve the way it communicates with the people it serves. The company won a Gold Award and two Merit Awards in the 17th Annual National Health Information AwardsSM program.
November 5, 2010 (news release)
As a follow-up to its first place award for an exemplary customer strategy at 2009's Gartner Customer Relationship Management Summit, Cigna earned the Silver Award for delivery of an excellent customer experience at the 2010 Gartner & 1to1 Media Customer Relationship Management Excellence Customer Award.
June 29, 2010 (news release)
September 17, 2009 (news release)
March 4, 2010 (news release)
September 15, 2009 (news release)
Cigna HealthCare Call Centers have again been certified by J.D. Power and Associates for Providing “An Outstanding Customer Service Experience.” Cigna is one of a select few companies in the nation to receive this certification four years in a row. For J.D. Power and Associates Certified Call Center ProgramSM information, visit www.jdpower.com.
January 19, 2010 (news release)
Ingrid Lindberg, Cigna's Customer Experience Officer, was named a "Woman to Watch" by Business Insurance magazine. December 8, 2009 (news release)
Cigna earned the top honor in the Disability Case Management Program category at the First Annual Case in Point Platinum Awards, created by publisher Dorland Health. Cigna's entry featured Disability HealthCare Connect®, the company’s integrated medical and disability program.
April 23, 2010 (news release)
Cigna received the CEO Cancer Gold Standard accreditation in 2009 from the CEO Roundtable on Cancer in recognition of Cigna's effort to improve the health of employees and reduce their risks of cancer. The CEO Roundtable is awarded only after a company meets or exceeds the rigorous requirements set out by the CEO Roundtable on Cancer.
February 9, 2009 (news release)
Cigna received the President’s Award from the Institute for Health and Productivity Management.
April 7, 2009 (news release)
Cigna Government Services Federal Medicare Contracts Awarded Prestigious Quality Management Certification.
November 30,2009 (news release)
Cigna Government Services, L.L.C. of Nashville, Tenn. has been named a 2008 Achievement Award winner in the annual Excellence in Tennessee recognition program administered by the nonprofit Tennessee Center for Performance Excellence.
December 17, 2008 (news release)
Cigna Pharmacy Management’s online Prescription Drug Price Quote Tool received two awards from Consumer Health World for 2008’s Best Innovation Stimulating Consumer Engagement and Best Application for Enhancing Patient Access for Information. The awards are presented to recognize excellence and advancement in service, products and programs that enhance consumers’ abilities to manage their health care expenditures and enhance health care quality. The myCigna.com Prescription Drug Price Quote tool can be found online at Cigna's secure member Web portal. The tool enables individuals in Cigna Pharmacy’s plans to compare the actual price of prescription drugs based on the member’s specific benefit plan. Other features include Google mapping to easily find a pharmacy and alerts for medications with special requirements. Information about medications and questions for individuals to ask their physicians about their medication or condition is available. The tool also includes discount coupons for clients who have enrolled in Cigna’s Save with Generics program. May 15, 2008 (news release)